Termini e condizioni del servizio

1. Introduction and Scope
This policy outlines the terms, conditions, and your rights when using our website, mobile applications, and related services to browse and purchase furniture and home goods. We are committed to a customer-first approach, providing high-quality products and a reliable shopping experience. We recognize the importance of protecting your rights and aim to ensure transparency and compliance throughout every stage of your purchase.

2. User Accounts and Website Responsibility

User Accounts
When registering an account, you agree to provide accurate, current, and complete personal information, including but not limited to your name, contact details, and email address. This information is used to verify your identity, process transactions, and improve your shopping experience.

You are responsible for maintaining the confidentiality of your account credentials and must not share your account with others. All activities conducted under your account are your responsibility.

If you suspect unauthorized access, fraudulent activity, or any security issue, please contact us immediately. We will take reasonable steps to secure your account; however, we are not responsible for losses resulting from user negligence.

Website Responsibility
We strive to ensure that our website operates securely and without interruption. However, due to technical issues or circumstances beyond our control, temporary interruptions or errors may occur. While we will make reasonable efforts to resolve such issues promptly, we are not liable for any direct or indirect losses resulting from these disruptions.

3. Product Information, Inventory, and Pricing

Product Details
We aim to provide accurate product descriptions, images, and specifications. However, occasional errors may occur. If you notice any discrepancies, please contact us for clarification.

Inventory Availability
Product availability may change without notice. If an item becomes unavailable after your order is placed, we will notify you promptly and offer an alternative solution or a full refund.

Pricing and Adjustments
Prices may change due to market conditions or promotional activities. The price confirmed at checkout is the final price charged.

We reserve the right to correct pricing errors before shipment. If a correction affects your order, you will be notified and given the option to proceed or cancel.

4. Orders and Payment

Order Confirmation
After placing an order, you will receive a confirmation email containing your order details. An order is considered accepted only after it has been processed and confirmed by us.

Payment Methods
We offer secure payment options, including major credit and debit cards. If you experience any issues during payment, please contact customer support for assistance.

5. Shipping and Delivery

Processing Time
Orders are typically processed within 1–3 business days.

Shipping Area
We currently ship within Portugal.

Delivery Time
Estimated delivery time is 5–12 business days after shipment, depending on external factors.

Shipping Fees
Orders of $69.99 or more qualify for free shipping.
Orders below $69.99 are subject to a shipping fee of $8.

Taxes and Duties
All listed prices include applicable duties and taxes. No additional charges are required upon delivery.

For more details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Cancellation Before Shipment
You may cancel your order at any time before it has been shipped at no cost. To request a cancellation, please contact customer service via email with your order number and reason for cancellation.

Once confirmed that the order has not been shipped, refunds will be processed within 1–5 business days and issued to the original payment method.

Cancellation After Shipment
Orders that have already been shipped cannot be cancelled directly. You may choose one of the following options:

Refuse Delivery
You may contact the carrier to refuse the package. Once the returned item is received, we will process your refund within 1–5 business days to the original payment method.

Return After Delivery
If the package has been delivered, you may request a return. After confirming the item is in acceptable condition, we will process your refund within 1–5 business days.

7. Returns and Refunds Policy

Return Eligibility
You may request a return or exchange within 30 days of receiving your order. Items must be unused and returned with original packaging, tags, and proof of purchase.

Process
Please contact customer service via email with details of the item and the reason for return or exchange. Our support team will guide you through the process.

Processing Time
Refunds are typically processed within 1–5 business days after the returned item is received and inspected. For exchanges, replacement items will be shipped promptly after approval.

For more details, please refer to our Returns Policy.

8. Privacy and Data Protection
We collect only the data necessary to process orders and improve our services. Your information is protected through encryption and access controls. We do not share your personal data with third parties without your consent, except as required by law.

For more information, please refer to our Privacy Policy.

9. Dispute Resolution and Governing Law
In the event of a dispute, we encourage resolution through good-faith negotiation. If a resolution cannot be reached, the matter may be submitted to a court of competent jurisdiction.

10. Policy Updates
We reserve the right to update or modify this policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

11. Limitation of Liability
To the fullest extent permitted by applicable law, we are not liable for any indirect, incidental, or consequential damages, including loss of data or profits, resulting from the use or inability to use our services. Use of the website is at your own risk.

12. Intellectual Property
All content on this website, including text, images, graphics, icons, and layout, is protected by intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.